THE PRODUCT
Every record connected.
Every next step easier to find.
AMC Hero starts where after-sales service starts: with a customer, a site and the equipment you look after.
- 01 / CustomerLakeview Apartments
- 02 / SiteWhitefield, Bengaluru
- 03 / Equipment62.5 kVA generator
- 04 / AMCAnnual maintenance
- 05 / Service jobPlanned inspection
- 06 / TechnicianRavi · Assigned
- 07 / ReportNotes, parts & photos
- 08 / RenewalReady for follow-up
Customers, sites & equipment
Open the customer’s contact details, installations and installed components. Review warranties and previous tickets before starting a new job.
- Customer contact and branch
- Installation and component records
- Warranty and service history
Answer the next call with the history in front of you.
AMCs & renewal follow-ups
Track the customer, installation, plan, value and start/end dates of each contract. See renewal progress and payment status alongside the service relationship.
- Contract dates, plan and value
- Renewal stage and payment status
- Renewal campaign workflow
Know what needs a follow-up before the contract expires.
Service desk & assignments
Turn a request into a ticket, identify the customer and installation, choose a priority and assign a technician. Keep the job’s status and service commitment visible.
- Tickets, priorities and status
- Technician assignments and dispatch
- SLA risk and activity history
The office knows who is doing what.
Field work on a phone
Open the assigned job, review the installation history and work through the visit. Record checks, measurements, parts, photos and customer acceptance.
- Mobile job view and checklist
- Notes, photos and parts used
- Customer acceptance and completion
The technician carries the job context into the visit.
Parts & stock visibility
See available, reserved and technician stock. Record parts used on a visit and review low-stock items without turning the service workflow into a warehouse project.
- Stock and reorder levels
- Technician stock
- Job-linked parts usage
Know what is available and what was used.
Reports & equipment history
Generate a service report from the completed visit, with diagnosis, resolution, parts and evidence. Return to that history when the next issue or renewal comes up.
- Completed-visit reports
- Photos, measurements and resolution
- Printable report preview
The next person can see the work already delivered.
An owner’s view of the day
Review open jobs, service risks, dispatch and AMC follow-ups. Move from a summary to the underlying customer or ticket when something needs attention.
- Open work and SLA risk
- Today’s dispatch
- Renewal and commercial follow-ups
Start the day with the work that needs a decision.
The current interactive app demonstrates these workflows with fictional solar records. Specialist industry configuration and production onboarding are not available in this release.
LESS HUNTING. MORE KNOWING.
Give your service business
a place to come together.
Try a customer record, assign a job and follow an AMC renewal in the demo.
Explore with fictional records. The interactive demo currently uses solar service data.